We finished our first round of face-to-face facilitated user research using the beta website. We’ll be sharing those findings soon, but suffice it to say for now that we continue to Ongoing research Just learn from our NZ users, and we’re prioritising fixes and improvements based on what we learn. […]
Consumer Cell Phone Number Database
Together our early ‘thin content’ for the website, we once again turned to evidence from our users. We gathered analytics from the current newzealand website and Content prioritisation from key websites across NZ government, as well as NZ stats from Google’s keyword tracker tool. That evidence helped us prioritise our […]
Photo of Katie Johnston Katie Johnston Published 11 January 2018 Categories usability testing, user experience What we copied from the UK, and what we didn’t When we In the meantime we’d launched the ebsite in August 2013, people noticed its striking similarity to a certain website from the United Kingdom, […]
Our information was unreliable. When pressed as to why, she said: “It seems too easy and too straightforward.” We need to account for the fact that people’s We also had one behaviour is biased by the experiences they’ve had in the past. We want to change the experience — but […]
Their own channels and ways of thinking, no matter what you present them with or what you think they’ll do. For many people, dealing with government is really daunting — our It was a good reminder early 20s participant not only wanted to call someone to check he was doing […]
Our first round of user testing since publishing . We learned a lot. Seeing actual users use your site is always enlightening…and occasionally frustrating. The urge to shake them When you assume and yell “it’s right there!” can be strong. Things that seemed so obvious when you did them turn […]
The most common paths and easily navigating homepage categories. The high use of popular pages also had us congratulating each other. Issues already ticke off We’re constantly Navigation highlighte iterating, so over a third of the issues raise from round 2 had already been complete by round 3. Developing in […]
The team has written a lot about the work that the UK’s Government Digital Service(external link) folks have been doing to build and launch NZ and the UK the website(external link) over the last year or so. They have been keeping an eye on our progress as well. This week, […]
Video Change on the Inside: My Part in the Digital Government Revolution(external link) I love this video. Watching Neil Williams, product manager in the UK Government Digital Service, talk in a really personal way at the Dare Conference about the change they’ve been through in creating GOV.UK is nothing short […]
The first meeting of the peer advisory group. This group is set up to discuss how we can improve the site and what type of future It’s not just users operat model we should develop. Group members The group is make up of representatives from across New Zealand . Government […]
the Government Chief Information Officer (GCIO) and is tasked with delivering the Government ICT Strategy and Action Plan(external link), which A glimpse of the future was approved last June by Cabinet. Part of this work includes improving the way government interacts with New Zealanders online by changing our approach to […]
Here’s your chance to get a sneak peek at the designs for the site. If you’ve got 5 to 10 minutes to spare, take a look at the preview and tell us The user experience get what you think. Your feedback will help us improve the beta site. When the […]