A glimpse of the future colin mac donald is

the Government Chief Information Officer (GCIO) and is tasked with delivering the Government ICT Strategy and Action Plan(external link), which A glimpse of the future was approved last June by Cabinet. Part of this work includes improving the way government interacts with New Zealanders online by changing our approach to providing information about services. A  website was launche in August to test out a better way to tell people how to get the help they need from government. The GCIO has a message for agencies about supporting this work. Transcript I’d like to start by thanking you for your involvement in the programme of work.


Much more putting our customers at the centre

It has a really important place in the future ecosystem, as I like to think about it, that New Zealanders will use to interact with government to access  Australia Phone Number List government services. So many of you will have seen thesite, and you’ll have seen that it’s actually quite different to the previous site. It is a pilot version, and it’s a really important step, not just in developing this new way of doing things, in terms of how it looks, but actually the process that we go through. Because what is all about is about getting feedback. It’s about getting insight into what is it that our customers really want? We are delivering information that’s important to us.

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Now we know it’s important A glimpse of the future to our customers

We put it into our context, and  is about trying to put it much more into their context, so that they can go to this site, and they can do the business that they Brazil Phone Number List  need to do with government. And I like to think of it as getting in, doing what you need to do, and getting out. Commercial websites like to be sticky, they like people to hang around, because they’re usually trying to cross sell. They’re trying to get them to do more business. Government websites, the research has shown that people want to get in, do they want to do, and get out again. is trying to do that as best we possibly can.


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