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SERCs within the Quick Fix Directive

March 25, 2024

Not only that: by switching to a paperless and omnichannel communication and archiving regime you have. The possibility of accessing a very precious mine of data on your customers . Relying on Certified Electronic Delivery tools like those of. Doxee allows you to manage this enormous amount of information in a simple and all-encompassing way . The final step is easy to say: improving the knowledge of your customers means having. The possibility of continuously improving your communications, making them increasingly tailored to the recipients, therefore increasingly effective and personalized . A true virtuous circle, which goes far beyond simple legislative obligations.

The implementation of

The Quick Fix directive in Italy (which, let’s remember, concerns all EU countries) dates back to Legislative Decree 10 March 2023 , n.31 ( here is the text , published in the Official Journal of 24 March 2023). There are many areas involved. But the Russia WhatsApp Data most important changes introduced with this update concern the methods through which financial intermediaries are required to provide information to their customers . The key words are: simplification , digitalisation , flexibility , security . In practice: all information on investment services provided by banks and financial intermediaries can and must be provided to customers in electronic format (except in specific cases).

So which communications become digital with the Quick Fix directive ?

Pre-contractual information relating to investment services. Preliminary information on individual transactions in financial instruments; – information following individual operations; – periodic reporting . Above all, we must ask ourselves: what Switzerland WhatsApp Number List does all this translate into? And what advantages does it bring? Let’s say it very clearly: we are talking about a large set of advantages and benefits, which – what’s more – reinforce each other in a systemic way. To put it briefly, these are the advantages that derive from abandoning the paper document in favor of the digital one.

The advantages and opportunities of Doxee’s SERC services

March 25, 2024

by jod9x with No Comment WhatsApp Data

The certified electronic delivery solutions offered by Doxee branch into three different types. Certified emails , which provide proof of the content of the messages. The exact time they are sent to the recipient’s inbox and the moment they are received . – Certified SMS: an excellent way to send certified communications through a very familiar and immediate method for recipients. – e-Recapito. A tool that allows you to certify the delivery and opening of documents by issuing documentary proof.

Translated into practice:

The recipient receives an email or SMS containing a link to access the documents intended for him. This step allows you to collect and track the recipient’s intention Qatar WhatsApp Data to access the documents, through a personalized link. The sender, consequently, receives documentary evidence that certifies the sending, receipt and opening of the document. Naturally, the first and most direct advantages that derive from the adoption of electronic delivery services have to do with everything that we have already highlighted above, in relation to electronic communications: economic and time savings , increased security , confidentiality and of legal and probative value .

Be careful, though!

It’s not all. It’s not just the direct benefits. Perhaps even more important are the opportunities and indirect benefits that open up by implementing electronic delivery services. Opportunities and benefits that have to do with a concept to keep in mind: that of integration . What are we referring to? To the integration of certified delivery systems with all Vietnam WhatsApp Number List the mechanisms and processes. That characterize a digitally mature company. A holistic vision that aims, first and foremost, at improving the User Experience which – in this way – becomes more fluid, smart, in step with the times. And we know perfectly well how important the User Experience is, in terms of loyalty and reducing the Churn Rate .

How to improve it to offer patients

March 25, 2024

by jod9x with No Comment WhatsApp Data

Only digital communication seems to be able to solve the problems we have identified. Only digital communication can provide healthcare organizations with the tools. Capable of reducing information imbalances through data sharing. Strengthening collaboration between healthcare professionals and. Thanks to interactivity and personalisation, improving patient involvement . What solutions offer the most promising prospects today? Let’s see them together. Keep track of medications and communicate with healthcare professionals. Encouraging the administration of preventive care and the timeliness of interventions.

The implementation of the Quick Fix directive

In Italy (which, let’s remember, concerns all EU countries) dates back to Legislative Decree 10 March 2023 , n.31 ( here is the text , published in the Official Journal of 24 March 2023). There are many areas involved. But the most important changes introduced Turkey WhatsApp Data with this update concern. The methods through which financial intermediaries are required. To provide information to their customers . The key words are: simplification , digitalisation , flexibility , security . In practice: all information on investment services provided by banks and financial. Intermediaries can and must be provided to customers in electronic format (except in specific cases).

Portals and apps: mobile health and self-service tools

Web portals and mobile health apps allow patients to access their medical records. Schedule appointments, access test results and communicate with their care teams in real time. And on the other hand, healthcare professionals can interact Singapore WhatsApp Number List with patients more effectively. A tool that allows you to certify the delivery and opening of documents by issuing documentary proof. Translated into practice: the recipient receives an email or SMS containing a link to access the documents intended for him. This step allows you to collect and track the recipient’s intention to access the documents, through a personalized link. The sender, consequently, receives documentary evidence that certifies the sending, receipt and opening of the document.

Naturally, the first and most direct advantages that derive from the adoption of electronic delivery services have to do with everything that we have already highlighted above, in relation to electronic communications: economic and time savings , increased security , confidentiality and of legal and probative value .

Quick Fix Directive: everything you need to know about the new European directive

March 25, 2024

by jod9x with No Comment WhatsApp Data

Starting with the dematerialization of documents. On the other hand it was necessary to lighten some now antiquated bureaucratic burdens and aim. For increasingly complete and mature digitalization. To support an economic recovery that was showing its first solid signs. So, what does the Quick Fix Directive contain ? Therefore, with the Quick Fix directive the transition from paper to electronic information is significantly accelerated. For a general paradigm shift that points towards paperless communication and document flow.

But in what time?

We have the first step behind us. By 6 August banks and financial intermediaries had to inform their retail. Customers about the specifics of the new Vietnam WhatsApp Data process introduced with the directive . Attention: this referred to customers existing as of 8 April 2023. – Customers have 8 weeks from receipt of the communication to exercise their possible opt-in , choosing to remain in a paper mailing regime. If this option is not exercised, it automatically switches to paperless mode. – For new customers (i.e. those after 8 April 2023) information on the transition to digital must be given at the first available opportunity and in any case no later than 120 days from the entry into force of the rule.

SERCs within the Quick Fix Directive

First of all, let’s start by breaking down the acronym: what are SERCs? They are the Certified Electronic Delivery Services, described in the European eIDAS regulation as services that “allow the transmission of data between third parties electronically and provide evidence relating to the processing of the transmitted data, including evidence of the sending Japan WhatsApp Number List and receipt of the data. data, and protect the data transmitted from the risk of loss, theft, damage or unauthorized modification” . More specifically, there are both SERCs and SERCQs (Qualified Certified Electronic Delivery Services), which are included in articles 43 and 44 of the aforementioned eIDAS regulation. We will not dwell here on the various operational and regulatory aspects.

Quick Fix Directive – what it contains

March 25, 2024

by jod9x with No Comment WhatsApp Data

Paperless : this is the watchword for document processes and communication processes with customers. It applies to all production sectors. And certainly the Banking and Finance sector is no exception. Indeed, it can be said that in this Industry the issues are even more delicate and crucial. And the steps forward are increasingly accelerating. In this regard, there are some updates that concern strictly current affairs ; and which will certainly have an important long-term impact. So which communications become digital with the Quick Fix directive ? We’ll see it right away, below. Then we will move on to the roadmap planned for its implementation (we anticipate it: we have already practically reached the first goals). Finally, we will tighten the focus of our attention on a specific topic.

Pre-contractual information relating

To investment services; – preliminary information on individual transactions in financial instruments; – information following individual operations; – periodic UK WhatsApp Data reporting . Above all, we must ask ourselves: what does all this translate into? And what advantages does it bring? Let’s say it very clearly: we are talking about a large set of advantages and benefits, which – what’s more – reinforce each other in a systemic way. To put it briefly, these are the advantages that derive from abandoning the paper document in favor of the digital one.

We are referring, in particular,

To Directive (EU) 2021/338 ( full text here ), known as the ” Quick Fix “, which is part of the more general (and awaited) reform of the MiFID II directive (Markets in Financial Instruments Directive ). MiFID II regulates the financial markets of the Malaysia WhatsApp Number List European Union. It came into force in 2018. And it is no coincidence that the drafting of the Quick Fix directive dates back to 2021: in fact, the first lights were starting to be seen at the end of the tunnel of the pandemic ; on the one hand it had become more urgent than ever to activate digital procedures.

Promote a sense of connection and trust

March 25, 2024

by jod9x with No Comment WhatsApp Data

From responsive mini-sites to personalized videos. Healthcare communication can play a crucial role in improving patient engagement and the quality of their care. Mini -sites , designed to be responsive across various devices, provide patients with immediate access to sensitive health information, such as appointment times and educational resources, and ensure a seamless user experience. They allow patients to take control of their health journey, promoting self-management and stronger adherence to treatment plans.

Personalized videos take patient engagement

To the next level by providing relevant, easy-to-understand medical information and targeted insights on topics of interest. Among other things, patients are more likely to interact with and retain information presented in a visually appealing format. Whether explaining a diagnosis, surgical procedure, or treatment regimen, or communicating UAE WhatsApp Data a change in organizational policy, personalized videos can address patients’ specific needs and concerns, leading to better understanding and, in turn, to better results in terms of quality of care. Overall, interactive content promotes a sense of connection and trust between patients and healthcare professionals . Both mini-sites and personalized videos not only facilitate communication, but also empower patients, helping them make more informed decisions to better manage their health.

The integration of digital communication

Into healthcare has fundamentally transformed the way healthcare is delivered and managed. Although it has numerous advantages, it also poses some problems that cannot be underestimated. As technology continues to evolve, healthcare providers and Mexico WhatsApp Number List organizations must adapt quickly if they want to unlock its full potential to provide higher quality, more accessible and patient-centered care. The future of Healthcare lies in the perfect integration of digital communication tools and technologies into the healthcare delivery system . Only in this way will the improvement of the patient experience be concrete and lasting.

The challenges to creating effective communication

March 25, 2024

by jod9x with No Comment WhatsApp Data

Let’s take a look at some evidence from studies recently conducted by McKinsey . A 2021 survey of more than 3,000 US healthcare consumers found that satisfied patients were 28% less likely to change providers. Healthcare providers that had implemented changes focused on improving the consumer experience, including through marketing efforts, had seen their revenues increase by up to 20% over five years, while service costs decreased by up to 30%. These two data points capture a situation in which consumers expect increasingly transparent, predictable and mobile-optimized experiences from healthcare providers .

And where,

On the other hand, healthcare systems have the same aspirations as companies in any other sector: to create long-term relationships with their consumers. Today, however, most organizations operating in Healthcare appear to lack some fundamental capabilities and these shortcomings end up hindering the creation of a truly personalized and complete Thailand WhatsApp Data patient’s journey. According to McKinsey, the major limitations can be summarized in three points. Disjointed consumer experience and lack of customization. Multi-channel consumer touchpoints can lead to fragmented and impersonal experiences due to a lack of integration between consumer data and digital platforms.

Silo organization.

Silos result in limited ability to track current and potential consumers across channels and devices, as well as a lack of organization-wide access to Spain WhatsApp Number List consumer data tracking tools. Lack of consumer-centric data. Lack of data (clinical and non-clinical) due to limited multi-channel access prevents a real-time, 360-degree view of consumers’ care needs. The common element here is above all one: insufficient communication , due to fragmented information and the lack of an omnichannel strategy for the creation and distribution of personalized and interactive content.

The spread of electronic medical records

March 25, 2024

by jod9x with No Comment WhatsApp Data

By the early 1990s, electronic technology had entered most US medical practices, but computers were still used to a limited extent (mostly to keep records up to date). Specifically, EHRs continue to be viewable primarily at inpatient medical facilities and academic practices and include data exchange for claims processing and image scanning for document capture. It is only with the advent of the Internet that the change gradually spread on a large scale : from that moment on, recording and transferring prescription history and sharing electronic medical records ceased to be discontinuous and sporadic activities.

It is undoubtedly one of the most significant

Transformations that has ever occurred in the healthcare sector: the electronic medical record centralizes patient data , making it accessible, searchable and shareable between healthcare facilities with the result of a progressive rationalization Saudi Arabia WhatsApp Data of information and the reduction of paper documentation. Electronic health records have made patient data more accurate and made it easier to access, update and share vital medical information. In this way they not only improved the quality of care, but also the coordination between the various healthcare professionals. Effectively imposing a new paradigm of communication in Healthcare.

Also during the 1960s,

A new “problem-oriented” approach to the (still paper) medical record began to emerge which involved the addition of further information to enrich France WhatsApp Number List the clinical picture of the individual patient. The coordination of preventive care and its administration and becomes an effective means of communication for members of the healthcare teams.

The evolution of communication in the Healthcare sector

March 25, 2024

by jod9x with No Comment WhatsApp Data

Technology continues to advance and promises connectivity, accessibility and personalized care. Digital communication in the healthcare sector seems to be a story of constantly evolving progress, with practically unlimited innovation potential. In reality, there are still obstacles that organizations must overcome. If they want to achieve the ultimate goal: providing better, efficient and increasingly patient-centered care. The healthcare industry has witnessed a sea change. Digital communication tools have not only streamlined administrative processes, but have made it possible to redesign the patient experience : they have improved patient involvement, promoted care coordination and paved the way for more precise diagnoses and treatments.

From the 1960s to the 1980s:

The first computer systems for managing medical data. And a series of rudimentary healthcare databases appeared for the first time. In the United States in the 1960s. and it was also in this period that. The first attempts to digitize patient medical Singapore WhatsApp Data records were made (Electronic Health Record – EHR). Early on, however, EHRs were so expensive that they could only be used by governments. In partnership with major healthcare organizations. And throughout the next decade they were employed by larger hospitals primarily for billing and scheduling. Today, however, most organizations operating in Healthcare appear to lack some fundamental capabilities and these shortcomings end up hindering the creation of a truly personalized and complete patient’s journey. According to McKinsey, the major limitations can be summarized in three points.

The first computerization

Although documents are still largely paper (and must therefore be physically stored and moved), electronic filing became much more common Hong Kong WhatsApp Number List in the 1980s and business technology advanced enough to allow documents to be sent electronically via fax ( at least in cases where there is an urgent need to contact a patient’s family doctor). The development of electronic health records is accelerating. Without a doubt, the evolution of digital communications in healthcare has been nothing short of transformative. From the adoption of electronic health records to the rise of telemedicine, from the integration of cloud-based solutions to the introduction of artificial intelligence applications. The medical record facilitates.

Digital communication in the Healthcare sector

March 25, 2024

by jod9x with No Comment WhatsApp Data

In recent years, the healthcare industry has undergone significant transformation, driven largely by advances in digital communications technology. The adoption of digital tools and platforms has revolutionized the way healthcare professionals interact with patients. Share medical information and collaborate with colleagues. It has improved the efficiency and effectiveness of service delivery. And has pioneered innovations that continue to shape the future of the entire industry. Including personalized medicine and advanced approaches to healthcare data management. In order to grasp the scope of this change. We will briefly retrace the main stages of the evolution of communication in. The Healthcare sector and investigate the most significant innovations today.

If we observe the “patient’s journey”

In the healthcare sector. We will see how the touchpoints set up by players in the sector now embrace the entire patient experience. From when they learn Spain WhatsApp Data about a provider to planning a visit and receiving information. Care and follow-up actions. In this sense, all communication flows in the Healthcare sector cannot ignore the exploitation of the possibilities offered by technology, which has become indispensable for creating seamless healthcare consumption paths. To put it in other words, to be able to count on a modern and efficient communication system in the Healthcare sector, the support of an integrated technology stack (both on digital and traditional channels) is essential.

This article explores

The profound impact of new technologies on communication in the healthcare sector , highlighting their advantages, challenges and potential. Over India WhatsApp Number List the years, communication in the healthcare sector has been affected by numerous radical transformations, which primarily concerned the IT infrastructure of the institutions and companies operating in the sector. The technological change produced by digitalisation has rapidly affected the organization of work and the quality and quantity of services offered, profoundly reshaping the patient’s journey: from the administration of care to the management of health data, from research and development to general operations .

Environmental impact and customer perception

March 25, 2024

by jod9x with No Comment WhatsApp Data

Today, communication in the insurance sector must account for the way in. Which companies are perceived in terms of environmental responsibility. In particular, communication necessarily concerns three aspects. Multi-channel delivery: Doxee enables multi-channel delivery. Which means communications can reach customers through their preferred channels, be it email, SMS, apps. This flexibility ensures that the message arrives clearly, completely and is perceived as relevant and timely. Interactive and engaging content: Doxee products can transform static documents into interactive and engaging experiences. For example, you can create interactive policy documents that allow customers to explore coverage options.

Reduce paper consumption:

By switching from traditional printed documents to digital communications, you can significantly reduce paper consumption, contributing to a more Sweden WhatsApp Data sustainable environment. More and more consumers appreciate and support environmentally responsible companies. Demonstrating greater commitment to implementing paperless processes and adopting eco-friendly practices can improve customer perception of a company. Simplified processes: Doxee’s digital solutions not only reduce paper waste, but also simplify internal processes. This efficiency can lead to cost savings and a more agile organization. Understand terms and conditions, and even make changes to their policies directly within the document.

Customer Perception:

Mastering the insurance upselling and cross-selling Indonesia WhatsApp Number List processes is crucial for a company that wants to grow sustainably and earn customer loyalty. Effective upselling and cross-selling in the insurance industry requires relevant, personalized and timely communication, supported by powerful automation tools. Doxee’s digital communication products allow companies to achieve important results on all these fronts, while minimizing environmental impact and improving customers’ perception of their brand. By adopting these solutions, insurance companies can improve up-sell and cross-sell processes in the insurance industry and position themselves for long-term success in a rapidly evolving industry.

How Doxee transforms cross-selling strategies into insurance

March 25, 2024

by jod9x with No Comment WhatsApp Data

The insurance sector therefore needs innovative solutions for process automation and digital communication. Which are capable of revolutionizing the way in. Which companies interact with their customers and implement their upselling and cross-selling strategies. To respond to this need, Doxee has developed a wide range of dedicated products. Custom document creation: Doxee solutions enable the creation of highly personalized content. Such as transactional documents, communication about insurance policy updates. Renewal notices or promotional materials. These documents are dynamically generated based on individual customer data. Ensuring that each communication is perfectly tailored to the recipient.

Interactive and engaging content:

Doxee products can transform static documents into interactive Taiwan WhatsApp Data and engaging experiences. For example, you can create interactive policy documents that allow customers to explore coverage options, understand terms and conditions, and even make changes to their policies directly within the document. Multi-channel delivery: Doxee enables multi-channel delivery, which means communications can reach customers through their preferred channels, be it email, SMS, apps. This flexibility ensures that the message arrives clearly. Completely and is perceived as relevant and timely.

Data Analytics and Insights:

Doxee solutions also provide valuable data analytics. By monitoring how customers interact with company communications. The insurer gains insights into their preferences and behaviors. Further refining its upsell and cross-sell strategies. Offering insurance companies new technologies to develop a digital Customer Experience that truly puts the customer at the centre. And this customer centrality inevitably materializes in a growing attention towards the protection of the environment and communities. personalized content, such as transactional documents, communication about insurance policy updates, renewal notices or promotional materials.

These two data points capture a situation Italy WhatsApp Number List in which consumers expect increasingly transparent, predictable and mobile-optimized experiences from healthcare providers . And where, on the other hand, healthcare systems have the same aspirations as companies in any other sector: to create long-term relationships with their consumers.